HEALTH SERVICES

Gateway Medicard

In an emergency, getting vital health information to medical personnel quickly could be critical. Your Gateway Medicard keeps your personal medical profile handy at all times. Carry it with you at work, on vacation, or just walking in your neighborhood. You’ll feel more secure knowing emergency medical personnel will have access to data needed to administer appropriate care.

When you send in your completed Gateway Medicard Data Form, it is reduced in size and printed on a durable plastic card. It is easy to read with a standard magnifying glass routinely carried by medical professionals. Please note that separate papers or other forms cannot be accepted; be sure all information appears on the Gateway Medicard Data Form.

As a member, you may order one free medical card per account each year.

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Lyric Health Virtual Urgent Care, Behavioral Health & Dermatology

Lyric Health offers 24/7 access to Board-certified physicians either a phone call or click away. Physicians can diagnose many common non-emergency condition symptoms, recommend treatment options, and prescribe medication when medically appropriate. Common Conditions include:

• Cold & Flu Symptoms • Dermatology Problems
• Allergies • Bronchitis
• Respiratory Infection • Pink Eye
• Sinus Problems

Account registration is required for use for all services.

Virtual Urgent Care

Once account registration is complete, a consultation with a doctor can be requested 24/7 by calling the toll free number or logging into your account. Diagnostic consultations are available by phone or video for evaluations, diagnosis, and prescriptions if appropriate.

During the consultation scheduling process, you will complete/update your EHR (Electronic Health Record). Your medical history provides Lyric Health doctors with the information they need to make an accurate diagnosis. Consultations will take place within 2 hours of the initial request or scheduled for a specific time.

Lyric Health also gives you access to your consultations history at any time, which you can download and take to your physician.

Virtual Psychologist Service*

Members can speak with a licensed Psychologist in one-to-one session(s) to assess symptoms and evaluate medical, psychological and family history to determine a productive treatment plan. Issues include:

• Depression • Life Changes
• Addiction • Grief and Loss
• Stress Management • Relationship Issues

Once account registration is complete, a phone or video visit with a psychologist can be requested24/7 by calling the toll-free number or logging into your account. Consultations can be scheduled for M-F, 8am-5pm CST * A consultation fee applies. Prescriptions are not guaranteed.

Virtual Psychiatrist Service**

Members can connect with U.S based, board-certified Psychiatrists who can diagnose, treat, conduct psychotherapy and prescribe medications for a range of mental health disorders as necessary. Issues include:

• Anxiety • Bipolar Disorders
• Depression • Addictive Behaviors
• Trauma & PTSD • Panic Disorders

Once account registration is complete, a consultation with a psychiatrist can be requested via phone or video 24/7 by calling the toll free number or logging into your account. Consultations can be scheduled for M-F, 8am-5pm CST ** A consultation fee applies. Prescriptions are not guaranteed.

Virtual Counseling and Support

Virtual Counseling provides confidential, unlimited consultation, counseling and referral services for members. These include:

• 24/7 access to Master’s Level Counselors
• No co-pay or fee
•Immediate crisis support
•Comprehensive problem assessment
•Supportive counseling and subsequent sessions
•100% follow-up with original counselor
• Custom referral (if needed) to medical, behavioral health plans or community resources
• Session available via telephone or video

Counselors work with members to identify specific issues and next steps to address, taking the guess work out of who to see in the event they may need additional services. They assist in identifying specialty providers and services that would be most appropriate for the situation.

Dermatology

Our board-certified Dermatologist can treat and diagnose hundreds of common skin, nail, and hair conditions, as well as help manage chronic skin conditions. No more waiting weeks to sit in an overbooked Dermatology waiting room. $60 consultation fee applies.

• Psoriasis
• Acne
• Rosacea
• Eczema

Once account registration is complete, you can request a consult*, describe the condition and upload at least (3) images. The Dermatologist will review the consultation details, health records, and the attached images within 72 hours and provide a treatment plan and prescriptions when necessary.

*In some cases, the doctor may need to contact the member via phone or video for additional questions or concerns. AR, AZ, IA, ID, IN states require video consultations that will be scheduled for a specific time with a specific provider based on availability. Prescriptions are sent electronically to your selected pharmacy.

Disclosure:

Lyric does not prescribe DEA controlled substances, lifestyle drugs, and certain other drugs which may be harmful because of their potential for abuse. Lyric does not guarantee that a prescription will be written. Lyric physicians reserve the right to deny care for potential misuse of services.

THIS IS NOT INSURANCE

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